Forgive, But Never Forget? Rebuilding Trust After Hard Conversations
“I can forgive, but I’ll never forget” I’ve heard that line in real life, and I’ve heard it in the movies. It makes me wonder whether life imitates art or the other way around. Either way, the line hits home because it’s honest. Forgiveness can happen in a moment. Trust takes longer. Learning how to […]
Finding Your Voice: When a Conversation Goes Sideways
~950 words · ~5 min read Finding your voice at work rarely starts with the right words — it starts with the decision to use whatever words you have. I was in a review meeting with a client, my boss, and one of my direct reports, walking through the client’s travel program. This particular client […]
Holding Space in Leadership
The stories we tell ourselves about our past can gatekeep our future or point us toward it. What adversity actually requires, and what it can;t control.
When Loud Isn’t Angry — But It Lands That Way
Three ways to de-escalate a conversation before the volume defines it.
Difficult Conversations
I’ve been on both sides of that sentence – the one receiving it, and the one who hasd to say it. Neither seat is comfortatble and neither is optional.
When Trust is Challenged
Different clients, different industries, different challenges — but the same word kept surfacing all month: trust. Here’s what it actually has to do with confidence.